The Spelling Shed Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This policy may change from time to time so please check this page occasionally to ensure that you’re happy with any changes.
This policy was last updated on 19th June 2019.
We, The Spelling Shed Ltd (company number 10949607), whose registered office is at Bridge House, Severn Bridge, Severnside North, Bewdley, Worcestershire, DY12 1ES, UK is the data controller (ICO registration number ZA311518) in relation to the processing activities described below. This means that we decide why and how your personal information is processed.
When you use this website, our products or services, the categories of information that we may collect about you are as follows:
Personal information you give to us: this includes information about you that you give to us by entering information via:
and is provided entirely voluntarily. This includes information provided at the time of registering to use our site and Apps, subscribing to the services we provide through our site and purchasing products, posting material or requesting further services, managing your account online (including accessing documentation and engaging in correspondence with us by phone, email or otherwise). We may also ask you for information when you report a problem with our site.
If you complete any surveys that we request you complete for research purposes, we will collect information in such circumstances as well.
The information you give us includes your name (or pseudonym), display name, email address, an account username, an encrypted account password, payment details, delivery information, information about your school (including name, address and phone number), unique pupil number (UPN), Wonde unique identifier (if applicable), school and school group membership, enquiry details and may include records of any correspondence and responses to any surveys.
Personal information we collect about you: we may automatically collect the following information:
The purposes for which we use your information and the legal basis under data protection laws on which we rely to do this are explained below.
Where you have provided CONSENT
We may use and process your personal information where you have consented [(or, if you are a child, and a person with parental responsibility for you/your school has provided consent on your behalf)] for us to do so for the following purposes:
Where there is a LEGITIMATE INTEREST
We may use and process your personal information where it is necessary for us to pursue our legitimate interests as a business, or that of a third party, for the following purposes:
Where there is a LEGAL REQUIREMENT
We will use your personal information to comply with our legal obligations: (i) to assist an applicable public authority or criminal investigation body; (ii) to identify you when you contact us; (iii) to verify the accuracy of data we hold about you; and (iv) to provide financial management and reporting in line with HMRC.
Where it is required to complete a CONTRACT
We may use and process your personal information where we have supplied you (or continue to supply you) with any products, Apps or services, or where you are in discussions with us about any new product, App or service. We will use this information in connection with the contract for the supply of products, Apps or services when it is needed to carry out that contract with you or for you to enter into it. Please see Information we collect about you about you above for details of the types of personal information we process for these purposes.
Your information may be converted into statistical or aggregated data in such a way as to ensure that you are not identified or identifiable from it. Aggregated data cannot be linked back to you as a natural person. We may use this data for analytical and research purposes.
Our suppliers and service providers
We may disclose your information to our third party service providers, agents, subcontractors and other organisations for the purposes of providing services to us or directly to you on our behalf. Such third parties may include cloud service providers (such as hosting and email management), marketing/advertising agencies, email distribution services and administrative services.
When we use third party service providers, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.
Credit/debit card payment processors
When you purchase any products or services online, your credit/debit card payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us using the details at the end of this policy.
Customer satisfaction surveys
As customer satisfaction is important to us, we may ask a third party research company to contact you for the sole purpose of gathering general information and specific information relating to us and our products and services.
Other ways we may share your personal information
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation. We may also transfer your personal information if we’re under a duty to disclose or share it in order to comply with any legal obligation, to detect or report a crime, to enforce or apply the terms of our contracts or to protect the rights, property or safety of our visitors and customers. We will always take steps with the aim of ensuring that your privacy rights continue to be protected.
All information you provide to us is stored on our secure servers which are located within the European Economic Area (EEA).
If at any time we transfer your personal information to, or store it in, countries located outside of the EEA, including if at any time the United Kingdom is not in the EEA (for example, if our hosting services provider changes), we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law. This is because some countries outside of the EEA do not have adequate data protection laws equivalent to those in the EEA. Please contact us using the details at the end of this policy for more information about the protections that we put in place and to obtain a copy of the relevant documents.
If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws. We do not retain personal information in an identifiable format for longer than is necessary.
Where possible, personal information will be fully deleted from our system automatically when an account has been inactive for approximately 12 months.
We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use your personal information above. The only exceptions to this are where:
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website and any transmission is at your own risk. Once we have received your personal information, we put in place reasonable and appropriate controls to ensure that it remains secure against accidental or unlawful destruction, loss, alteration, or unauthorised access.
Where we have given (or where you have chosen) a password which enables you to access an account, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Our website may contain links to other websites run by other organisations. This policy does not apply to those other websites‚ so we encourage you to read their privacy statements. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links that we provide. In addition, if you linked to our website from a third party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party website and recommend that you check the policy of that third party website.
We may use this information to observe your interest use and to compile data in order to improve our site or to aid you in customer service requests.
By continuing to use the website, you are agreeing to the use of such cookies and tracking technology.
A list of the main cookies used on this website, together with details about what each is used for, can be found in the table below.
|_ga||Analytics (Anonymous website analytics)|
|_gid||Google Analytics (Anonymous website analytics)|
|Spellingshed-_zldp||SalesIQ from Zoho (Live chat customer support)|
|Spellingshed-_zldt||SalesIQ from Zoho (Live chat customer support)|
|_session-token_||System session identifier|
If you wish to restrict or block the cookies which are set by this Website (or, indeed, on any other site) you can do this through your browser settings. The ‘Help’ function within your browser should tell you how. If you are primarily concerned about third party cookies generated by advertisers, you can turn these off by going to the Your Online Choices site at http://www.youronlinechoices.com/uk/your-ad-choices.
Alternatively, you may wish to visit http://www.allaboutcookies.org/ which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer, as well as more general information about cookies. Please note that, as these websites are not owned or operated by us, we are not responsible for any of the content on them.
Please be aware that restricting cookies may mean that you will not be table to take full advantage of all the features or services available on this website.
We may collect your preferences to receive marketing information directly from us by email or phone in the following ways:
If you do not complete a purchase and have not indicated that you would prefer otherwise, we may send a reminder to you about your incomplete purchase.
If you complete a free trial or have an expired subscription, we may send you reminders and information about our system including new features which may interest you.
From time to time, we may ask you to refresh your marketing preferences by asking you to confirm that you consent to continue receiving marketing information from us.
We may contact you with marketing information by post or by telephone or with targeted advertising delivered online through social media and platforms operated by other companies by using your personal information, or use your personal information to tailor marketing to improve its relevance to you, unless you object.
You have the right to opt-out of our use of your personal information to provide marketing to you in any of the ways mentioned above. Please see Withdrawing your Consent and Objecting to our use of your personal information and automated decisions made about you above for further details on how you can do this.
You have a number of rights in relation to your personal information under data protection law. In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within one month from either (i) the date that we have confirmed your identity or (ii) where we do not need to do this because we already have this information, from the date we received your request.
We may review this policy from time to time and any changes will be notified to you by posting an updated version on our website and/or by contacting you by email. Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on our website, whichever is the earlier. We recommend you regularly check for changes and review this policy whenever you visit our website. If you do not agree with any aspect of the updated policy you must immediately notify us and cease using our services.
Please direct any queries about this policy or about the way we process your personal information to our Data Protection Manager using our contact details below.
If you wish to write to us, please write to the address given at the start of this policy.
Our email address for data protection queries is firstname.lastname@example.org.
If you would prefer to speak to us by phone, please call +44 1299 888454 from the UK or +1 888 254 3098 from the USA.